Responsible Gaming
Gaming Should Be Entertainment
At Castle Rock Branson, we believe that online gaming, including our Wheel Out game, should be enjoyed purely as entertainment. Gaming is never a reliable way to earn money or solve financial problems. Please play responsibly and within your means.
We are committed to promoting safe and responsible gaming practices for all our players.
Age Verification
By accessing and playing on castlerockbranson.com, you confirm that you are:
- At least 18 years of age (or the legal age of majority in your jurisdiction within India)
- Of legal age to participate in gaming activities in your location
- Not prohibited by law from engaging in online gaming
We reserve the right to verify your age and identity at any time. Underage gaming is illegal and strictly prohibited.
Warning Signs of Problem Gambling
Please be aware of the following warning signs that may indicate a gambling problem:
- Chasing losses by gambling with more money to recover previous losses
- Hiding your gambling activities from family, friends, or loved ones
- Spending more time or money on gaming than intended
- Neglecting work, studies, family, or social responsibilities due to gaming
- Experiencing anxiety, irritability, or mood changes when not gambling
- Borrowing money to fund gaming activities
- Being unable to reduce or stop gaming despite wanting to
- Using gaming as an escape from problems or negative emotions
- Lying about the extent of your gaming activities
- Feeling a constant urge to gamble with increasing amounts of money
If you recognize any of these signs in yourself or someone else, please seek help immediately.
Self-Help Tools & Responsible Gaming Features
We provide several tools to help you maintain control over your gaming:
- Deposit Limits: Set a maximum amount you wish to deposit in a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Establish a maximum amount you are willing to lose during a gaming session
- Reality Checks: Receive periodic reminders during play about how much time and money you have spent
- Session Limits: Set time restrictions for your gaming sessions
- Self-Exclusion: Voluntarily exclude yourself from your account for a specified period or permanently
To activate any of these tools, please visit your account settings or contact our customer support team.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of the following organizations:
India & International Resources
-
National Council on Problem Gambling (USA):
www.ncpgambling.org
Phone: 1-800-GAMBLER (1-800-426-2537) - Gamblers Anonymous India: Offers free peer support and recovery programs for those affected by problem gambling
-
GamCare (UK):
www.gamcare.org.uk
Free counseling and support services -
Gambling Help Online (Australia):
www.gamblinghelponline.org.au
Free professional counseling services -
Responsible Gambling Council (Canada):
www.responsiblegambling.org
Education and prevention resources -
GamStop (UK):
www.gamstop.co.uk
National self-exclusion scheme
Additional Resources
Many mental health professionals and addiction specialists can provide confidential counseling. Please consider speaking with:
- A licensed therapist or counselor
- Your doctor or healthcare provider
- A trusted family member or friend
- Local mental health services in your area
If You Need Help
Remember: Seeking help is a sign of strength, not weakness.
If you believe you have a gambling problem or are concerned about your gaming habits, please contact one of the support organizations listed above immediately. These services are confidential, free, and available to help you.
Your well-being is important to us. Please play responsibly and enjoy gaming as a form of entertainment only.